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Frequently Asked Questions
SHIPPING
Shipping is currently available within the USA and the UK.
For customers in Europe (outside the UK), please get in touch to arrange an order.
Your artwork will be professionally printed and shipped directly from my partner print lab allowing for faster processing and delivery as well as a lower shipping cost.
Please allow 2 - 3 weeks for delivery depending on your location, this includes production time which can take 5 - 8 business days.
A tracking number will be emailed once your order has shipped.
Orders do not usually require a signature, please note this is subject to change depending on your location.
If you would prefer to sign for your delivery please get in touch before purchasing.
Your tracking number will be emailed once your order has shipped, this usually takes approximately 5 to 8 business days.
US and UK orders will not be charged duty fees.
If special arrangements are made to ship elsewhere, duty fees may apply and are to be paid by the customer.
RETURNS
Due to the delicate nature of prints and that they are made to order, all sales are final but please get in touch if there are any issues with your order.
If you are unsure if the art will work with your décor or color scheme please get in touch to discuss and/or to request a photo mockup of the art in your space.
CANCELLATIONS
Orders can usually be cancelled or changed within 3 hours after placing it, please get in touch as soon as possible.
DELIVERY ISSUES
Although very rare, order errors or damages during transit can occur.
Please inspect your package and print upon delivery and get in touch as soon as possible, a photo of the incorrect or damaged item may be required. Please keep the original packaging materials, you will be contacted with further instructions to replace your print.
Please verify that your shipping address was entered correctly during checkout, refer to your order confirmation email. Customers are responsible for providing an accurate address.
If your shipping address was correct, contact the courier company linked to your tracking number as soon as possible to report the delivery as missing, please also get in touch here to see if anything further can be done from my end.
Stolen deliveries cannot be replaced for free but I will see if there is any way I can help.
PRINTS & FRAMING
Prints only have borders if specified in the size description. The prints in the shop are sized to fit most standard North American and some UK sizes (as noted in the product listings).
Borderless prints can still be matted, mat openings are usually cut slightly smaller than the print size so that the art can be adhered to the mat.
Support Your Local Framer
It's best to start with your local framer especially if you are purchasing a print 24 x 30 inches or larger which can be trickier to frame yourself. A professional framer will not only make the final piece looks beautiful but they will ensure the artwork is well protected.
USA Online Framing Sources American Frame - Frames can be configured to the exact size of your print and purchased as a kit to assemble at home. Simply enter your print size, their system will calculate the frame size with or without a mat.
Assembly instructions for their wooden frames can be found here on Youtube
Frame It Easy - Affordable frames that can also be configured by entering your print size, this may be a good option for smaller prints that are easier to frame at home.
Please note, these are suggestions, I cannot guarantee any service.
Yes! Please get in touch to discuss, I'm happy to provide a better sense of colors and also create a mockup of the artwork in your space, simply send a photo!
If the artwork will be hung in a sunny location, it is a good idea to opt for UV filtering glass or Acrylic.
Avoid hanging the art in humid locations.
Choose acid free framing materials such as an acid free mat and backing to prevent the paper from yellowing over time, this is pretty standard now with custom framing but it might not be the case with a lower cost frame.
Most print sizes ship rolled in a sturdy tube or box (small size prints may ship flat).
This allows for safer and MUCH more affordable shipping. The print will easily flatten laying it down on a flat surface with some weight on the corners (such as books).
TRADE & LICENSING
Yes, if you are an interior designer with an online presence I'd be happy to offer a discount, please get in touch.
Possibly, please get in touch to discuss!
Not without my written consent, seriously don't try it.
All artwork and content on this website is legally protected by copyright laws and may not be copied or modified and used for reproduction in ANY form without the expressed written authorization of the artist.